Returns & Exchanges

At Garden Store Direct, we want you to be completely satisfied with your home and garden purchases, which is why we offer a straightforward 30-day return policy for all unused items. If your new garden furniture or decor isn't quite right, we are here to help facilitate a smooth exchange or refund process.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all components and manuals are included to prevent damage during transit.

• 3.
  Ship to Our Warehouse

  Affix the provided return label to your package and drop it off at any authorized courier location; please keep your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5 to 7 business days.