Frequently Asked Questions
Everything you need to know about shopping at Garden Store Direct.
What are your standard delivery times?
We typically dispatch orders within 24-48 hours. Standard delivery usually takes 3-5 working days, while larger items like garden furniture may require a scheduled courier service taking 7-10 days.
Can I return an item if I change my mind?
Yes, we offer a 30-day return policy. Items must be in their original packaging and unused. Please contact our support team to initiate a return and receive a shipping label.
Are your garden furniture sets weather-resistant?
Most of our outdoor furniture is designed with UV-protected rattan or powder-coated aluminum frames. While they are weather-resistant, we recommend using a protective cover or storing them during winter months to prolong their lifespan.
Do you offer assembly services for large items?
Our products are designed for easy home assembly and include comprehensive instructions. At this time, we do not offer an in-home assembly service, but our technical team is available via phone for guidance.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal and Klarna for flexible financing.
What should I do if my order arrives damaged?
Please inspect your delivery upon arrival. If you notice any damage, report it to us within 48 hours with photos of the item and packaging so we can arrange a swift replacement or refund.